With a first-class mindset, you can retain and organically grow your customer base. By expending a modest effort and investing in recruiting, training and management, any brand can create a memorable experience. The cost will be minimal while the impact is exponential.... read more

The important thing to remember with AI is that it is constantly learning and honing its intelligence to deliver better results. Therefore, the quicker you adopt AI the better, as you will always have the first mover’s advantage.... read more

Customer Matters India brings the latest and most relevant content on CX Strategies.... read more