The measurement and enhancement of student experience have emerged as key factors in shaping the quality and effectiveness of education institutions across the nation.... read more

As citizens demand streamlined services, transparency, and responsiveness, the public sector is compelled to embrace CX transformation to bridge the gap between citizens and government services.... read more

The future doesn't have to be a binary choice between human touch and technology. By embracing both, we can create a harmonious balance.... read more

The customer is not dying; rather, the traditional notion of the passive customer is fading away. In the digital era, customers are more informed, empowered, and selective than ever before.... read more

The relationship between customer experience and customer engagement is symbiotic and mutually reinforcing. Providing exceptional experiences fosters engagement, while engaged customers seek out positive experiences.... read more

With a first-class mindset, you can retain and organically grow your customer base. By expending a modest effort and investing in recruiting, training and management, any brand can create a memorable experience. The cost will be minimal while the impact is exponential.... read more

The important thing to remember with AI is that it is constantly learning and honing its intelligence to deliver better results. Therefore, the quicker you adopt AI the better, as you will always have the first mover’s advantage.... read more

Customer Matters India brings the latest and most relevant content on CX Strategies.... read more