Thought Leadership

We enable CX – centric Thought Leadership via a members-only accessible repository of CX-centric content and curated, on-ground events, round-tables, master-classes and more with the best & brightest in our business

Learning

We provide professional certifications in the areas of CX & CRM in collaboration with global leaders in CX education for professionals who wish to stay ahead of their growth curve

Research

In order to drive informed business decisions - our holistic Research offering audits existing CX programmes and scenarios using primary, secondary and data gathering research effort.

Accreditation

We offer internationally accredited Certification programmes with our global strategic partners. Our Expertise & Frameworks enable establishment of benchmarks for improved CX Standards using our suite of proprietary tools.

Consulting

Our unique consulting services analyse current customer programmes and enable framing of CX Strategy & Engagement for improvements that deliver best business results.

Events

Behaviours for Customer Insights Webinar - December 7, 2023

In 20 years, everything changes. India’s GDP per capita grew 4 times. The population went from 1 billion to 1.42 billion. Everything change

https://insider.in/behaviours-for-intelligent-customer-insight-dec7-2023/event Details
Apply for the PEXA2019 Awards

Nominations for the Patient Experience Excellence Awards that recognise demonstrated excellence in Patient Experience are now open till Oct 30th 2019 ! Stand up & be counted. Set pioneering benchmarks ! Apply  here

Patient Experience Conclave & Awards

Our Patient Experience Conclave & Awards offers insights and learning that will completely transform your patient care offering and deliver better business results. Know more here

Customer Experience Quotient Assessment

Take our CX Quotient Self-Assessment for free. Benchmark your CX competency levels. Proudly brought to you CRM Academy of Asia and our partner CX University, USA. Know more here

  • 180+
    Brands
  • 57
    Clients
  • 10
    Global Partners
  • 5700+
    Employees represented
  • 8000+
    Member Community
  • 30+
    Reports, Researches,
    White-papers, Case-studies
  • 15
    on-ground
    Events
  • 1500+
    Audience
  • 140+
    Thought Leaders

Our Story

Consumers do not just buy products. They buy experiences offered by brands across multiple touch points. Every experience across each touch point can make a business win or lose a customer. And that’s where we at CRM Academy of Asia ( CRMAA ) come in. We’re a global not-for-profit organisation -working with the world’s best known brands to create memorable and result oriented Customer Experiences and create long-term Customer Relationships - that enthuse consumers and motivate employees to take action. Since a happy customer is the best business strategy of all.

OUR CLIENTS

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Brand Partners

Appreciation

Martin Louis

Excellent Customer Service. A professional company that goes extra lengths to ease things for the customers.

Peter Paul

Professional, courteous and reliable. Tidy workmanship with attention to detail from the start. They delivered everything as specified.

Nitin Aggarwaal

I contacted CRM Asia recently, they promptly gave me an appointment , Matt explain clearly what he was going to do. They are very professional and I wouldn't hesitate to recommend them.

~ Dharmender Narang Sr. Vice President, IIFL

CX Audit and Benchmark helps us measure the Customer Experience tendencies of our customers and to compare our scores to our competitors. A great value offering !

Ruchin Mittal Sr. Vice President DBS Bank India

With the assistance of our partner, CRMAA ,we regularly monitor our customers service quality experience and look for ways to improve our delivery.