Consumers do not just buy products. They buy experiences offered by brands across multiple touch points. Every experience across each touch point can make a business win or lose a customer. And that’s where we at CRM Academy of Asia ( CRMAA ) come in. We’re a global not-for-profit organisation -working with the world’s best known brands to create memorable and result oriented Customer Experiences and create long-term Customer Relationships - that enthuse consumers and motivate employees to take action. Since a happy customer is the best business strategy of all.
Excellent Customer Service. A professional company that goes extra lengths to ease things for the customers.
Professional, courteous and reliable. Tidy workmanship with attention to detail from the start. They delivered everything as specified.
I contacted CRM Asia recently, they promptly gave me an appointment , Matt explain clearly what he was going to do. They are very professional and I wouldn't hesitate to recommend them.
~ Dharmender Narang Sr. Vice President, IIFL
CX Audit and Benchmark helps us measure the Customer Experience tendencies of our customers and to compare our scores to our competitors. A great value offering !
Ruchin Mittal Sr. Vice President DBS Bank India
With the assistance of our partner, CRMAA ,we regularly monitor our customers service quality experience and look for ways to improve our delivery.